ERROR ON EVENT SHOP!

EVERYTIME I CLICK THAT NPC IT GIVES ME A ERROR I TRY TO DOWNLOAD A RENEWAL AS YOU SAID BUT NOTHING HAPPENS THE PROBLEM HAS NOT BEEN SOLVE! I TRY TO INSTALL THE RENEWAL ON MY EKRO FOLDER AND AFTER IT PATCH I INSTALL THE CLOUDSRO AND THEN I PATCH IT BUT NOTHING HAPPEN THE SAME PROBLEM STILL THERE!!! WHAT SHOULD I DO???
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Ok I'll check it up the Events Shop this afternoon and I'll remove the Anubis Hat if it's ok with others..

me an my sis are getting the same error as killerpak = p an ty for answering my other forum ^^